articleJan 1, 2003Closed access

E-LOYALTY: YOUR SECRET WEAPON ON THE WEB

FFFrederick F. ReichheldPSPhil Schefter

Abstract

No abstract available for this paper.

Citation impact

2,026
total citations
FWCI
337.70
Percentile
100%
References
0
Citations per year

Authors

2

Topics & keywords

Topics
Keywords
  • Computer security
  • Internet privacy
  • Loyalty
  • World Wide Web
  • Advertising
  • Computer science
  • Business
  • Marketing
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