Managing the unexpected: resilient performance in an age of uncertainty

Preface. 1. Managing the Unexpected: What Business Can Learn from High-Reliability Organizations. 2. Expectations and Mindfulness. 3. The Three Principles of Anticipation. 4. Principles of Containment. 5. Assessing Your Capabilities for Resilient Performance. 6. Organizational Culture: Institutionalizing Mindfulness. 7. How to Manage Mindfully. Notes. The Authors. Index.