The Elements of User Experience: User-Centered Design for the Web

Introduction. 1. User Experience and Why It Matters. Everyday Miseries. Introducing User Experience. User Experience and the Web. Competitive Advantage and ROI. Minding Your Users. 2. Meet the Elements. The Five Planes. Building from Bottom to Top. A Basic Duality. The Elements of User Experience. Using the Elements. 3. The Strategy Plane: Site Objectives and User Needs. Defining the Strategy. Site Objectives. User Needs. Team Roles and Process. Further Reading. 4. The Scope Plane: Functional Specifications and Content Requirements. Defining the Scope. Functionality and Content. Gathering Requirements. Functional Specifications. Content Requirements. Prioritizing Requirements. Further Reading. 5. The Structure…