A comprehensive conceptualization of post-adoptive behaviors associated with information technology enabled work systems

For the last 25 years, organizations have invested heavily in information technology to support their work processes. In today's organizations, intra- and interorganizational work systems are increasingly IT-enabled. Available evidence, however, suggests the functional potential of these installed IT applications is underutilized. Most IT users apply a narrow band of features, operate at low levels of feature use, and rarely initiate extensions of the available features. We argue that organizations need aggressive tactics to encourage users to expand their use of installed IT-enabled work systems. This article strives to accomplish three primary research objectives. First, we offer a comprehensive research…