articleJournal of Business ResearchOct 30, 2002Closed access

Beyond valence in customer dissatisfaction

MZMarcel ZeelenbergRPRik Pieters

Tilburg University

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

833
total citations
FWCI
4.38
Percentile
100%
References
63
Citations per year

Authors

2

Topics & keywords

Topics
Keywords
  • Disappointment
  • Regret
  • Valence (chemistry)
  • Psychology
  • Social psychology
  • Profitability index
  • Customer satisfaction
  • Marketing
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