bookService science: research and innovations in the service economyJan 1, 2010Closed access

The Service Profit Chain

JLJames L. HeskettWEW. Earl Sasser
Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

1,007
total citations
FWCI
348.46
Percentile
100%
References
27
Citations per year

Authors

2

Topics & keywords

Topics
Keywords
  • Service (business)
  • Business
  • Process management
  • Profit (economics)
  • Operations management
  • Service design
  • Set (abstract data type)
  • Knowledge management
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