The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Florida State University · Sejong University
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Abstract
No abstract available for this paper.
Citation impact
630
total citations
- FWCI
- 18.78
- Percentile
- 100%
- References
- 72
Citations per year
Authors
3Topics & keywords
Topics
Keywords
- Service recovery
- Procedural justice
- Customer satisfaction
- Word of mouth
- Distributive justice
- Interactional justice
- Psychology
- Service (business)
UN Sustainable Development Goals
- Peace, Justice and strong institutions
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