articleKnowledge-Based SystemsFeb 5, 2010Closed access

A DEMATEL method in identifying key success factors of hospital service quality

JSJiunn-I ShiehHWHsin‐Hung WuKHKuan-Kai Huang

Asia University · National Changhua University of Education · +1 more institution

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Abstract

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677
total citations
FWCI
25.46
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100%
References
39
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3

Topics & keywords

Topics
Keywords
  • Competence (human resources)
  • Viewpoints
  • SERVQUAL
  • Service quality
  • Health care
  • Nursing
  • Quality (philosophy)
  • Psychology
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