articleAcademy of Management JournalOct 1, 2005Closed access

Trust in Management and Performance: Who Minds the Shop While the Employees Watch the Boss?

RCRoger C. MayerMBMark B. Gavin

University of Akron · Oklahoma State University Oklahoma City · +1 more institution

Indexed incrossref

Abstract

This study investigated the relationships of the in-role performance and organizational citizenship behavior (OCB) of the employees in an organization with their trust in their plant managers and top management team. The study indicated that trust in these two managerial referents related to employees' ability to focus attention on value-producing activities and that this focus related to OCB.

Citation impact

1,188
total citations
FWCI
33.05
Percentile
100%
References
64
Citations per year

Authors

2

Topics & keywords

Topics
Keywords
  • Boss
  • Organizational citizenship behavior
  • Psychology
  • Value (mathematics)
  • Focus (optics)
  • Human resource management
  • Management
  • Business
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