A research manifesto for services science
University of California, Berkeley · IBM Research - Almaden
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Abstract
The services sector has grown over the last 50 years to dominate economic activity in most advanced industrial economies, yet scientific understanding of modern services is rudimentary. Here, we argue for a services science discipline to integrate across academic silos and advance service innovation more rapidly.
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2Topics & keywords
Topics
Keywords
- Manifesto
- Service (business)
- Business
- Tertiary sector of the economy
- Computer science
- Data science
- Knowledge management
- Industrial organization
UN Sustainable Development Goals
- Industry, innovation and infrastructure
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