articleInternational Journal of Hospitality ManagementNov 2, 2014Closed access

What can big data and text analytics tell us about hotel guest experience and satisfaction?

ZXZheng XiangZSZvi SchwartzJGJohn GerdesMUMuzaffer Uysal

Virginia Tech · University of Delaware · +1 more institution

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

917
total citations
FWCI
138.82
Percentile
100%
References
68
Citations per year

Authors

4

Topics & keywords

Topics
Keywords
  • Big data
  • Hospitality
  • Data science
  • Analytics
  • Hospitality industry
  • Computer science
  • Social media
  • Consumer behaviour
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