articleJournal of the Academy of Marketing ScienceJul 14, 2012Closed access

Critical service logic: making sense of value creation and co-creation

CGChristian GrönroosPVPäivi Voima

Hanken School of Economics

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

2,499
total citations
FWCI
184.91
Percentile
100%
References
138
Citations per year

Authors

2

Topics & keywords

Topics
Keywords
  • Service-dominant logic
  • Co-creation
  • Value creation
  • Conceptualization
  • Value (mathematics)
  • Business
  • Business value
  • Marketing
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