articleJournal of Business ResearchNov 27, 2008Closed access

How quality, value, image, and satisfaction create loyalty at a Chinese telecom

FLFujun LaiMGMitch GriffinBJBarry J. Babin

University of Southern Mississippi · Bradley University · +1 more institution

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

797
total citations
FWCI
25.53
Percentile
100%
References
91
Citations per year

Authors

3

Topics & keywords

Topics
Keywords
  • Loyalty
  • Business
  • Loyalty business model
  • Customer satisfaction
  • Service quality
  • Marketing
  • Value (mathematics)
  • Customer delight
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