Situation Awareness, Mental Workload, and Trust in Automation: Viable, Empirically Supported Cognitive Engineering Constructs

Cognitive engineering needs viable constructs and principles to promote better understanding and prediction of human performance in complex systems. Three human cognition and performance constructs that have been the subjects of much attention in research and practice over the past three decades are situation awareness (SA), mental workload, and trust in automation. Recently, Dekker and Woods (2002) and Dekker and Hollnagel (2004; henceforth DWH) argued that these constructs represent “folk models” without strong empirical foundations and lacking scientific status. We counter this view by presenting a brief description of the large science base of empirical studies on these constructs. We show that the…