articleIndustrial Marketing ManagementJun 2, 2003Closed access

The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis

KMKurt MatzlerFBFranz BailomHHHans H. HinterhuberBRBirgit RenzlJPJohann Pichler

Universität Innsbruck · Management Center Innsbruck

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Abstract

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Citation impact

767
total citations
FWCI
11.73
Percentile
100%
References
26
Citations per year

Authors

5

Topics & keywords

Topics
Keywords
  • Customer satisfaction
  • Quality (philosophy)
  • Automotive industry
  • Business
  • Regression analysis
  • Marketing
  • Computer science
  • Knowledge management
UN Sustainable Development Goals
  • Industry, innovation and infrastructure
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