The business value of online consumer reviews and management response to hotel performance
University of Denver · Harbin Institute of Technology
Indexed incrossref
Abstract
No abstract available for this paper.
Citation impact
588
total citations
- FWCI
- 86.24
- Percentile
- 100%
- References
- 88
Citations per year
Authors
5- KXKaren Xie
University of Denver
- ZZZili ZhangCorresponding
Harbin Institute of Technology
- ZZZili Zhang
Harbin Institute of Technology
- ZZZiqiong ZhangCorresponding
Harbin Institute of Technology
- ZZZiqiong Zhang
Harbin Institute of Technology
Topics & keywords
Topics
Keywords
- Business
- Marketing
- Reputation
- Leverage (statistics)
- Scrutiny
- Hospitality industry
- Customer relationship management
- Variation (astronomy)
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