articleJournal of the Academy of Marketing ScienceMay 27, 2004Closed access

A Three-Component Model of Customer to Service Providers

HSHarvir S. BansalPIPauline IrvingSTShirley Taylor

Queen's University

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

928
total citations
FWCI
35.53
Percentile
100%
References
63
Citations per year

Authors

3

Topics & keywords

Topics
Keywords
  • Conceptualization
  • Business
  • Marketing
  • Service provider
  • Service (business)
  • Structural equation modeling
  • Component (thermodynamics)
  • Relationship marketing
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