articleJournal of Business ResearchSep 16, 2003Closed access

Cognitive and affective trust in service relationships

DSD. S. JohnsonKGKent Grayson

Emory University · Northwestern University

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

1,419
total citations
FWCI
7.17
Percentile
100%
References
46
Citations per year

Authors

2

Topics & keywords

Topics
Keywords
  • Reputation
  • Service (business)
  • Cognition
  • Interpersonal communication
  • Psychology
  • Perception
  • Product (mathematics)
  • Marketing
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