articleComputers in Human BehaviorJul 4, 2006Closed access

Theory of planning behavior (TPB) and customer satisfaction in the continued use of e-service: An integrated model

CLChechen LiaoJCJain-Liang ChenDCDavid C. Yen

National Chung Cheng University · Decision Sciences (United States) · +1 more institution

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

698
total citations
FWCI
25.49
Percentile
100%
References
66
Citations per year

Authors

3

Topics & keywords

Topics
Keywords
  • Theory of planned behavior
  • Continuance
  • Structural equation modeling
  • Customer satisfaction
  • Psychology
  • Empirical research
  • Technology acceptance model
  • Knowledge management
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