articleJournal of Business ResearchDec 2, 2014Closed access

What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM

RFRaffaele Filieri

Northumbria University

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

883
total citations
FWCI
58.89
Percentile
100%
References
86
Citations per year

Authors

1

Topics & keywords

Topics
Keywords
  • Normative
  • Credibility
  • Product (mathematics)
  • Source credibility
  • Dual (grammatical number)
  • Quality (philosophy)
  • Process (computing)
  • Normative social influence
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