Asymmetry in the Impact of Encounters with Police

This article examines the impact of personal experience on popular assessments of the quality of police service. Following past research, it addresses the influence of personal and neighbourhood factors on confidence in the police. It then focuses on the additional impact of positive and negative personal experiences with the police. Several studies of police encounters with the public have noted that the relationship between how people recall being treated and their general confidence in the police may be asymmetrical. At its worst, the police may get essentially no credit for delivering professional service, while bad experiences can deeply influence peoples’ views of their performance and even legitimacy.…