articleJournal of the Academy of Marketing ScienceSep 1, 2003Closed access

Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider

MMMitzi M. Montoya‐WeissGBGlenn B. VossDGDhruv Grewal

North Carolina State University · Babson College

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

776
total citations
FWCI
24.50
Percentile
100%
References
38
Citations per year

Authors

3

Topics & keywords

Topics
Keywords
  • Service provider
  • Channel (broadcasting)
  • Service quality
  • Customer satisfaction
  • Business
  • Service (business)
  • Service level objective
  • Marketing
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