articleJournal of RetailingJan 1, 2003Closed access

eTailQ: dimensionalizing, measuring and predicting etail quality

MWMary WolfinbargerMCMary C. Gilly

California State University, Long Beach · University of California, Irvine

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

2,267
total citations
FWCI
63.84
Percentile
100%
References
65
Citations per year

Authors

2

Topics & keywords

Topics
Keywords
  • Customer satisfaction
  • Service quality
  • Reliability (semiconductor)
  • Quality (philosophy)
  • Loyalty business model
  • Marketing
  • Loyalty
  • Scale (ratio)
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