articleInformation Systems ResearchMar 1, 2003Closed access

Informational Influence in Organizations: An Integrated Approach to Knowledge Adoption

SWStephanie Watts SussmanWSWendy Schneier Siegal

Boston University

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Abstract

This research investigates how knowledge workers are influenced to adopt the advice that they receive in mediated contexts. The research integrates the Technology Acceptance Model (Davis 1989) with dual-process models of informational influence (e.g., Petty and Cacioppo 1986, Chaiken and Eagly 1976) to build a theoretical model of information adoption. This model highlights the assessment of information usefulness as a mediator of the information adoption process. Importantly, the model draws on the dual-process models to make predictions about the antecedents of informational usefulness under different processing conditions. The model is investigated qualitatively first, using interviews of a sample of 40…

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Topics & keywords

Topics
Keywords
  • Knowledge management
  • Process (computing)
  • Sample (material)
  • Perception
  • Technology acceptance model
  • Information system
  • Computer science
  • Psychology
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