articleJournal of the Academy of Marketing ScienceJul 1, 2002Closed access

Comparative Evaluation and the Relationship between Quality, Satisfaction, and Repurchase Loyalty

SOSvein Ottar Olsen

UiT The Arctic University of Norway

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Abstract

No abstract available for this paper.

Citation impact

730
total citations
FWCI
18.13
Percentile
100%
References
41
Citations per year

Authors

1

Topics & keywords

Topics
Keywords
  • Loyalty
  • Quality (philosophy)
  • Psychology
  • Product (mathematics)
  • Customer satisfaction
  • Marketing
  • Loyalty business model
  • Business
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