The effects of psychological contract breach and organizational cynicism: not all social exchange violations are created equal

Abstract This research explored the differential effects on employees of two types of social exchange violations: those that generate perceptions of psychological contract breach and of organizational cynicism. We predicted that psychological contract breach and cynicism would result in differential outcomes because of differences in the person specificity of their underlying social exchange relationships. Using a sample of bank employees, we found that cynicism partially mediated the effects of psychological contract breach on work‐related attitudes (organizational commitment, job satisfaction), but that only psychological contract breach (not cynicism) predicted employees' behavioral responses (performance,…