articleTourism ManagementMar 5, 2012Closed access

Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance

USUrsula S. GrissemannNSNicola Stokburger-Sauer

Universität Innsbruck

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Abstract

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Citation impact

676
total citations
FWCI
35.58
Percentile
100%
References
106
Citations per year

Authors

2

Topics & keywords

Topics
Keywords
  • Business
  • Marketing
  • Customer satisfaction
  • Co-creation
  • Tourism
  • Customer retention
  • Loyalty business model
  • Context (archaeology)
UN Sustainable Development Goals
  • Decent work and economic growth
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