Information System Success: Individual and Organizational Determinants

Despite considerable empirical research, results on the relationships among constructs related to information system (IS) success, as well as the determinants of IS success, are often inconsistent. A comprehensive understanding of IS success thus remains elusive. In an attempt to address this situation, which may partly be due to the exclusion of potentially important constructs from prior parsimonious models of IS success, we present and test a comprehensive theoretical model. This model explains interrelationships among four constructs representing the success of a specific IS (user satisfaction, system use, perceived usefulness, and system quality), and the relationships of these IS success constructs with…