articleJournal of the Academy of Marketing ScienceSep 1, 2003Closed access

Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services

RBRoger BougieRPRik PietersMZMarcel Zeelenberg

Tilburg University

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

875
total citations
FWCI
14.33
Percentile
100%
References
53
Citations per year

Authors

3

Topics & keywords

Topics
Keywords
  • Anger
  • Psychology
  • Social psychology
  • Service (business)
  • Affect (linguistics)
  • Empirical research
  • Services marketing
  • Experiential learning
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