Street-Level Bureaucracy, Social Work and the (Exaggerated) Death of Discretion

Lipsky’s classic study of ‘street-level bureaucracy’ (1980) provided a perceptive analysis of front line practice in public organizations that has continuing relevance to recent literature, which has debated whether discretion continues to operate in social work or whether it has been curtailed. Having considered contributions to the debate on the continuation and curtailment of professional discretion in social work, it becomes clear that there are significant differences between these two positions, differences which focus on beliefs about manager’ desire for, and ability to secure, control and workers’ ability to resist control and seek discretion. However, after examining these issues further, through an…