E‐Government and the Transformation of Service Delivery and Citizen Attitudes

The impact of new technology on public‐sector service delivery and citizens' attitudes about government has long been debated by political observers. This article assesses the consequences ofe‐government for service delivery, democratic responsiveness, and public attitudes over the last three years. Research examines the content of e‐government to investigate whether it is taking advantage of the interactive features of the World Wide Web to improve service delivery, democratic responsiveness, and public outreach. In addition, a national public opinion survey examines the ability of e‐government to influence citizens' views about government and their confidence in the effectiveness of service delivery. Using…