reviewJournal of the Academy of Marketing ScienceOct 1, 2002Closed access

Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge

VAValarie A. ZeithamlAPA. ParasuramanAMArvind Malhotra

University of North Carolina at Chapel Hill · University of Miami

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

2,675
total citations
FWCI
70.02
Percentile
100%
References
105
Citations per year

Authors

3

Topics & keywords

Topics
Keywords
  • Extant taxon
  • Business
  • Service delivery framework
  • Service (business)
  • Service quality
  • Quality (philosophy)
  • Customer Service Assurance
  • Knowledge management
UN Sustainable Development Goals
  • Industry, innovation and infrastructure
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