articleJournal of RetailingApr 12, 2012Closed access

Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes

SRSusan RoseMCMoira ClarkPSPhillip SamouelNHNeil Hair

University of Reading · Kingston University · +1 more institution

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

1,096
total citations
FWCI
59.27
Percentile
100%
References
112
Citations per year

Authors

4

Topics & keywords

Topics
Keywords
  • Business
  • Marketing
  • Customer experience
  • Sample (material)
  • Customer intelligence
  • Focus (optics)
  • The Internet
  • Advertising
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