articleInformation & ManagementJun 12, 2004Closed access

Development and validation of an instrument to measure user perceived service quality of information presenting Web portals

ZYZhilin YangSCShaohan CaiZZZheng ZhouNZNan Zhou

City University of Hong Kong · Lakehead University · +1 more institution

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

654
total citations
FWCI
34.30
Percentile
100%
References
56
Citations per year

Authors

4

Topics & keywords

Topics
Keywords
  • Usability
  • Measure (data warehouse)
  • Service (business)
  • World Wide Web
  • Quality (philosophy)
  • Computer science
  • Service quality
  • Dimension (graph theory)
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