Toward detecting emotions in spoken dialogs

The importance of automatically recognizing emotions from human speech has grown with the increasing role of spoken language interfaces in human-computer interaction applications. This paper explores the detection of domain-specific emotions using language and discourse information in conjunction with acoustic correlates of emotion in speech signals. The specific focus is on a case study of detecting negative and non-negative emotions using spoken language data obtained from a call center application. Most previous studies in emotion recognition have used only the acoustic information contained in speech. In this paper, a combination of three sources of information-acoustic, lexical, and discourse-is used for…