articleJournal of the Academy of Marketing ScienceSep 6, 2006Closed access

Service Quality, Trust, Specific Asset Investment, and Expertise: Direct and Indirect Effects in a Satisfaction-Loyalty Framework

JCJyh‐Shen Chiou

National Chengchi University

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

655
total citations
FWCI
21.26
Percentile
100%
References
91
Citations per year

Authors

1

Topics & keywords

Topics
Keywords
  • Loyalty
  • Business
  • Marketing
  • Product (mathematics)
  • Asset (computer security)
  • Service (business)
  • Investment (military)
  • Service quality
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