The Effect of Relational Constructs on Customer Referrals and Number of Services Purchased from a Multiservice Provider: Does Age of Relationship Matter?
Erasmus University Rotterdam · University of Groningen
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712
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- 18.13
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- 100%
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3Topics & keywords
Topics
Keywords
- Business
- Customer satisfaction
- Sample (material)
- Marketing
- Psychology
- Customer relationship management
- Survey data collection
- Statistics
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