articleJournal of Business ResearchJun 30, 2003Closed access

The influence of technology anxiety on consumer use and experiences with self-service technologies

MLMatthew L. MeuterALAmy L. OstromMJMary Jo BitnerRIRobert I. Roundtree

California State University, Chico · Arizona State University · +1 more institution

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1,199
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FWCI
16.53
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100%
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39
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4

Topics & keywords

Topics
Keywords
  • Demographics
  • Sample (material)
  • Marketing
  • Psychology
  • Service (business)
  • Business
  • Anxiety
  • Emerging technologies
UN Sustainable Development Goals
  • Industry, innovation and infrastructure
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