articleInternational Journal of Hospitality ManagementNov 1, 2008Closed access

Employee satisfaction, customer satisfaction, and financial performance: An empirical examination

CGChristina G. ChiDGDoğan Gürsoy

Washington State University

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

744
total citations
FWCI
15.47
Percentile
100%
References
58
Citations per year

Authors

2

Topics & keywords

Topics
Keywords
  • Customer satisfaction
  • Business
  • Marketing
  • Structural equation modeling
  • Job satisfaction
  • Psychology
  • Social psychology
  • Computer science
No related works found for this paper.