articleSocial Science ResearchMay 13, 2008Closed access

Response rate and measurement differences in mixed-mode surveys using mail, telephone, interactive voice response (IVR) and the Internet

DADon A. DillmanGPGlenn PhelpsRDRobert D. TortoraKSKaren SwiftJKJulie Kohrell

Washington State University

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Abstract

No abstract available for this paper.

Citation impact

855
total citations
FWCI
107.49
Percentile
100%
References
45
Citations per year

Authors

7

Topics & keywords

Topics
Keywords
  • Interactive voice response
  • Data collection
  • Mode (computer interface)
  • Non-response bias
  • The Internet
  • Demographics
  • Mixed mode
  • Telephone interview
UN Sustainable Development Goals
  • Quality Education
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