A Meta-Analysis of Factors Affecting Trust in Human-Robot Interaction

Hancock, Peter A.; Billings, Deborah R.; Schaefer, Kristin E.; Chen, Jessie Y. C.; Visser, Ewart J. de; Parasuraman, Raja

doi:10.1177/0018720811417254

reviewHuman Factors The Journal of the Human Factors and Ergonomics SocietySep 16, 2011GREEN OA

A Meta-Analysis of Factors Affecting Trust in Human-Robot Interaction

PAPeter A. Hancock DRDeborah R. Billings KEKristin E. Schaefer JYJessie Y. C. Chen EJEwart J. de Visser

University of Central Florida · DEVCOM Army Research Laboratory · +1 more institution

PubMed

Indexed incrossrefpubmed

Abstract

Objective

We evaluate and quantify the effects of human, robot, and environmental factors on perceived trust in human-robot interaction (HRI).

Background

To date, reviews of trust in HRI have been qualitative or descriptive. Our quantitative review provides a fundamental empirical foundation to advance both theory and practice. METHOD: Meta-analytic methods were applied to the available literature on trust and HRI. A total of 29 empirical studies were collected, of which 10 met the selection criteria for correlational analysis and 11 for experimental analysis. These studies provided 69 correlational and 47 experimental effect sizes.

Citation impact

1,902

total citations

FWCI: 23.31
Percentile: 100%
References: 65

Citations per year

Authors

6

Topics & keywords

Topics

Keywords

Human–robot interaction
Robot
Empirical research
Meta-analysis
Psychology
Applied psychology
Empirical evidence
Foundation (evidence)

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