articleJournal of the Academy of Marketing ScienceJul 27, 2007Closed access

The effects of customer participation in co-created service recovery

BDBeibei DongKRKenneth R. EvansSZShaoming Zou

University of Missouri · Cornell University · +1 more institution

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

754
total citations
FWCI
17.17
Percentile
100%
References
47
Citations per year

Authors

3

Topics & keywords

Topics
Keywords
  • Service recovery
  • Construct (python library)
  • Business
  • Service (business)
  • CLARITY
  • Context (archaeology)
  • Marketing
  • Value (mathematics)
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