articleAcademy of Management JournalApr 1, 2004Closed access

THE IMPACT OF TEAM EMPOWERMENT ON VIRTUAL TEAM PERFORMANCE: THE MODERATING ROLE OF FACE-TO-FACE INTERACTION.

BLBradley L. KirkmanBRBenson RosenPEPaul E. TeslukCBC. B. Gibson

Georgia Institute of Technology · University of North Carolina at Chapel Hill · +2 more institutions

Indexed incrossref

Abstract

We investigated the relationship between team empowerment and virtual team performance and the moderating role of the extent of face-to-face interaction using 35 sales and service virtual teams in a high-technology organization.Team empowerment was positively related to two independent assessments of virtual team performanceprocess improvement and customer satisfaction.Further, the number of face-to-face meetings moderated the relationship between team empowerment and process improvement: team empowerment was a stronger predictor for teams that met face-toface less, rather than more, frequently. 2004

Citation impact

875
total citations
FWCI
34.67
Percentile
100%
References
84
Citations per year

Authors

4

Topics & keywords

Topics
Keywords
  • Psychology
  • Face-to-face
  • Face (sociological concept)
  • Empowerment
  • Applied psychology
  • Face-to-face interaction
  • Knowledge management
  • Organizational behavior
No related works found for this paper.