articleJournal of Business ResearchJan 1, 2002Closed access

Performance-only measurement of service quality: a replication and extension

MKMichael K. BradyJJJ. Joseph CroninRRRichard R. Brand

Boston College · Florida State University · +1 more institution

Indexed incrossref

Abstract

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928
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31.26
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Authors

3

Topics & keywords

Topics
Keywords
  • Replication (statistics)
  • Service quality
  • SERVQUAL
  • Quality (philosophy)
  • Service (business)
  • Variance (accounting)
  • Scale (ratio)
  • Psychology
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