articleTourism ManagementApr 1, 2002Closed access

The evaluation of airline service quality by fuzzy MCDM

STSheng‐Hshiung TsaurTCTe‐Yi ChangCYChang‐Hua Yen

Chinese Culture University · Ming Chuan University

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

883
total citations
FWCI
15.75
Percentile
100%
References
24
Citations per year

Authors

3

Topics & keywords

Topics
Keywords
  • Ranking (information retrieval)
  • Respondent
  • Quality (philosophy)
  • Service quality
  • TOPSIS
  • Fuzzy logic
  • Service (business)
  • Courtesy
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