articleJournal of RetailingMar 1, 2009Closed access

Customer Experience Management in Retailing: An Organizing Framework

DGDhruv GrewalMLMichael LévyVKV. Kumar

Babson College · Georgia State University

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

985
total citations
FWCI
60.67
Percentile
100%
References
150
Citations per year

Authors

3

Topics & keywords

Topics
Keywords
  • Business
  • Customer to customer
  • Customer advocacy
  • Customer retention
  • Customer intelligence
  • Marketing
  • Customer delight
  • Customer profitability
UN Sustainable Development Goals
  • Climate action
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