articleJournal of Vocational BehaviorFeb 1, 2002Closed access

Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”

CMCéleste M. BrotheridgeAAAlicia A. Grandey

University of Regina · Pennsylvania State University

Indexed incrossref

Abstract

No abstract available for this paper.

Citation impact

2,305
total citations
FWCI
62.93
Percentile
100%
References
100
Citations per year

Authors

2

Topics & keywords

Topics
Keywords
  • Emotional labor
  • Emotional exhaustion
  • Psychology
  • Burnout
  • Depersonalization
  • Social psychology
  • Feeling
  • Negative affectivity
UN Sustainable Development Goals
  • Decent work and economic growth
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