Seeing stars

We address the rating-inference problem, wherein rather than simply decide whether a review is "thumbs up" or "thumbs down", as in previous sentiment analysis work, one must determine an author's evaluation with respect to a multi-point scale (e.g., one to five "stars"). This task represents an interesting twist on standard multi-class text categorization because there are several different degrees of similarity between class labels; for example, "three stars" is intuitively closer to "four stars" than to "one star".We first evaluate human performance at the task. Then, we apply a meta-algorithm, based on a metric labeling formulation of the problem, that alters a given n-ary classifier's output in an explicit…

• NS
  National Science Foundation

  Awards: 0329064, 0122581, CCR-0122581
• UD
  U.S. Department of the Interior