How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study
HEC Montréal · Bank of Canada · +1 more institution
Indexed incrossref
Abstract
No abstract available for this paper.
Citation impact
677
total citations
- FWCI
- 7.17
- Percentile
- 100%
- References
- 82
Citations per year
Authors
2Topics & keywords
Topics
Keywords
- Interactional justice
- Loyalty
- Procedural justice
- Distributive justice
- Economic Justice
- Psychology
- Social psychology
- Courtesy
UN Sustainable Development Goals
- Peace, Justice and strong institutions
No related works found for this paper.