Critical success factors for implementing knowledge management in small and medium enterprises

Purpose To date, critical success factors (CSFs) for implementing knowledge management (KM) in small and medium enterprises (SMEs) have not been systematically investigated. Existing studies have derived their CSFs from large companies' perspectives and have not considered the needs of smaller businesses. This paper is aimed to bridge this gap. Design/methodology/approach Existing studies on CSFs were reviewed and their limitations were identified. By integrating insights drawn from these studies as well as adding some new factors, the author proposed a set of 11 CSFs which is believed to be more suitable for SMEs. The importance of the proposed CSFs was theoretically discussed and justified. In addition, an…